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With a library housing 100+ integrations and extensions, you can truly make ConnectWise Control your own. Pair this remote support solution with popular platforms and equip it to perform additional tasks to save you time, money, and headaches. Everything you need to get any job done well is here.
Even Better Business Management
The ConnectWise Manage integration lets you quickly launch a remote support session from within a ConnectWise Manage ticket. Once the session is completed, all the details are logged within the ticket, providing easy, centralized access to your important data.
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The Freshdesk integration lets agents create and join ConnectWise Control remote support sessions directly from Freshdesk tickets. After an agent ends a Freshdesk-integrated support session, ConnectWise Control automatically sends session summary information back to the corresponding Freshdesk ticket, making ticket review and auditing easier than ever.
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Secure Unattended Access
You’re empowered to resolve tickets faster with secure access to credentials and passwords via the Passportal Ocular platform. As part of the Passportal integration, authentication happens automatically within the ConnectWise Control session. Afterward, the session data is logged and reported in the Passportal Ocular™ dashboard.
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Resolve Tech Issues Faster
Deliver exceptional customer experiences and close Zendesk tickets faster with this integration. Instantly gain remote access to a client’s machine right from the Zendesk ticket sidebar. Notes, chat history, timestamps, and more, are automatically saved in the Zendesk ticket.
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Want your commands at your fingertips? The Command Toolbox extension makes your configurable commands accessible from the right-click menu, so you can send them to guest machines effortlessly.
Quick Support SOS
The Quick Support SOS extension lets technicians create executables that can be placed on a guest’s desktop. The guest can then run the executable to report a problem and create a connection at any time, allowing technicians to respond to issues faster.
Offline Machine Notifications
Need to know when a machine is offline? The Offline Machine Notifications extension will automatically notify you when a machine has been disconnected for a specific amount of time so you can get the machine back online in no time.
Get everything you need to create, edit, and publish your own extensions with the Extension Developer.
Jumpstart your creation using an extension template. There are many to choose from.
Deliver a localized product with translations that can be shared by the community or held privately.