Articles by Craig Fulton

5 Tips To Fine-Tune Your Service Delivery

This post was originally published on December 10, 2015 and updated on October 4, 2018. To provide excellent service, your help desk must be a well-oiled machine. Everyone should have his or her marching orders, because without assigned tasks and or...

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Automation Nation 2018: Recap

Another Automation Nation has come to a close, and we’re so thankful to every one of the 1,300 partners, Solutions Partners, and hosted guests who made the event our largest one yet. I shared the recap of my mainstage keynote, and now I’m back to giv...

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Automation Nation 2018: Keynote

Missed this year’s Automation Nation keynote? We’ve got you covered. Here’s a quick look at what happened and what you have to look forward to in the next few months. As the Chief Product Officer for ConnectWise, I had the pleasure of taking the st...

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The Evolution of ConnectWise Unite

Demand for the cloud isn’t going anywhere, and TSPs looking to establish themselves and stay competitive in a quickly changing market need to be on the cloud train. Cloud services are growing astronomically. According to Gartner, the public cloud ser...

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Transforming Your Business: Break/Fix to MSP

You’re spending your work days trying to balance client support and team efficiency, and you’re doing it all while trying to make room for future planning. It’s a tough balancing act, and without the right tools, your future planning keeps getting pu...

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Revolutionize Your VAR Quoting Process

If you’re a VAR, system integrator, or solution provider in the technology space struggling with quoting a large variety of products and services, you’re not alone. Quoting projects for your clients means navigating a lot of complex variables and tha...

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